Terms of Service

1. Acceptance of Terms

By accessing or using Slott ("we," "us," or "our") at slott.ai, including our website, mobile applications, APIs, and any related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service. Your continued use of the Service after such changes constitutes your acceptance of the updated Terms.

2. Description of Service

Slott is an AI-powered booking and scheduling platform for service professionals. Our Service includes:

• Online appointment booking and management
• AI-powered voice call answering and SMS-based booking
• Automated appointment reminders and notifications via SMS
• Calendar synchronization (e.g., Google Calendar)
• Deposit collection and payment processing via Stripe
• Client management tools

3. Account Registration

To use certain features of the Service, you must create an account. When you create an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security and confidentiality of your login credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

You must be at least 18 years old to create an account or use the Service. We reserve the right to suspend or terminate accounts that violate these Terms.

4. Subscription Plans & Billing

Slott offers both free and paid subscription plans. By subscribing to a paid plan, you agree to the following:

• Billing: Subscription fees are billed in advance on a monthly or annual basis depending on the plan you select. All fees are in U.S. dollars unless otherwise stated.
• Automatic renewal: Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date.
• Cancellation: You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods.
• Price changes: We may change subscription fees upon 30 days' notice. Continued use after the price change constitutes acceptance of the new pricing.
• Free tier limits: Free plans are subject to usage limits (e.g., appointment caps per month). Exceeding these limits may require upgrading to a paid plan.

5. Deposits & Payment Processing

Service providers using Slott may require deposits from their clients. Deposit payments are processed through Stripe, Inc. ("Stripe"). By using deposit features, you agree to the following:

• For service providers: You must connect a Stripe account to collect deposits. By doing so, you also agree to the Stripe Connected Account Agreement. You are responsible for setting your own deposit amounts and refund policies.
• For clients: Deposits are collected on behalf of the service provider. Refund policies are determined by the individual service provider. Disputes regarding deposits should be directed to the service provider first.
• Slott is not a party to the transaction between the service provider and client. We facilitate payment processing but do not hold or manage funds.

6. SMS & Communications

By using the Service, you acknowledge and agree to the following regarding SMS and other communications:

• For service providers: The Service may send SMS messages to your clients on your behalf, including appointment confirmations, reminders, and follow-ups. You are responsible for ensuring your clients have consented to receiving these messages.
• For clients: By providing your phone number when booking an appointment, you consent to receiving transactional SMS messages related to your appointment (confirmations, reminders, rescheduling notifications). Message and data rates may apply. You may opt out at any time by replying STOP to any message.
• Message frequency varies based on appointment activity. Slott does not send marketing messages to clients without separate opt-in consent.

7. AI-Powered Features

Slott uses artificial intelligence to power certain features, including voice call answering and automated scheduling. While we strive for accuracy, AI-generated responses may not always be perfect. You acknowledge that:

• AI features are provided on an "as-is" basis and may occasionally produce errors
• You remain responsible for reviewing and confirming appointment requests made through AI channels
• We continuously improve our AI systems but do not guarantee error-free operation

8. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Send spam, unsolicited messages, or harassing communications
• Impersonate another person or entity
• Interfere with or disrupt the Service or its infrastructure
• Attempt to gain unauthorized access to the Service or other users' accounts
• Use the Service for any fraudulent, deceptive, or illegal purpose
• Scrape, crawl, or use automated tools to access the Service without our permission

9. Intellectual Property

The Service and its original content, features, and functionality are owned by Slott and are protected by copyright, trademark, and other intellectual property laws. You retain ownership of any content you submit through the Service (such as business information and client data), but you grant us a limited license to use that content to provide the Service to you.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SLOTT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify and hold harmless Slott and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the Service or your violation of these Terms.

13. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, upon notice. You may terminate your account at any time by contacting us. Upon termination, your right to use the Service ceases immediately. Sections regarding intellectual property, limitation of liability, indemnification, and governing law survive termination.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved in the state or federal courts located in California.

15. Contact Us

If you have any questions about these Terms of Service, please contact us at legal@slott.ai